Gator Help Desk

New Student & Family Programs
We envision a campus community where all students feel welcomed, supported, and valued. Our New Student and Family Programs Office is committed to creating a culture of inclusivity and belonging, where diversity is celebrated and everyone has the opportunity to thrive and achieve their goals.

Our office is available to all students and their supporters! Whether you are a new student or have been at SF State for multiple semesters, New Student & Family Programs is a comfortable place to find student and professional staff who can assist with understanding the University departments, resources, and answers to frequently asked questions. 

You can reach our team via email at or by phone at (415) 338-3060.

We are located in the Student Services Building (SSB) in Suite 301, Monday through Friday, 8:30 am-4:30 pm.

You can learn more about our team by click this link here.  

Keep Learning - Student Technology Quickguide

About the Quickguide

This guide will help students prepare to work remotely and interact with their course content, classmates and instructors using remote modalities.

AS Gator Groceries: FREE box of food every week!

CalFresh: FREE grocery money each month for qualified applicants with

Emergency Meals: FREE meals on campus for students experiencing a food crisis

Nutrition Education: Cooking classes, body positivity groups, appointments with a Registered Dietitian

PATHS (Providing Assistance to Housing Solutions): Housing crisis support and solutions

Emergency Basic Needs Funds: Emergency aid for food and other basic necessities

Shower Access: Weekly shower access for students

Basic Needs Care Kits: FREE laundry kits & personal care items

University Housing for new students is an essential and important step in transitioning to any university. New Student Programs is proud to partner with the two departments - University Housing and Residential Life. You can learn more about each department below. 

University Housing

The University Housing department supports the living and learning environments on campus by providing the main services and processes to housing on campus. For example, University Housing facilitates the lease agreements, residential housing options, meal plans, conference services, and diving services at San Francisco State. 

Residential Life

The Residential Life department supports the greater community development and engagement within the residents living on-campus. Residential Life supports the growth, development, and holistic academic success of students who are living on-campus. 

SF State utilizes Zoom as the main form of video-based education and meeting spaces. All students get free access to their own SFSU Zoom Account. We highly encourage all students to set up their Zoom Account before New Student Orientation.

Below are some useful resources to set up your Zoom Account

SF State Zoom Kit

San Francisco State provides all students a library of software tools to students who are fully admitted.

Software Available for Download

Adobe Creative Cloud (CC) 

Anti-Virus / Anti-Malware

Microsoft Office 356

Windows for Students

Statistical Software (Minitab) 

Statistical Software (SAS) 

Statistical Software (SPSS)