Connect with Our Team
New Student & Family Programs offers a Virtual Help Desk for new students to ask questions or receive assistance with their transition to SF State. Students can schedule an appointment at the Help Desk to speak with one of our dedicated team members at New Student & Family Programs!
Appointments for the Help Desk can be scheduled Monday through Friday from 9am-4pm.
Send us an email to schedule your Help Desk appointment today!
We utilize Microsoft Teams to have live chats, calls, or video streams with the New Student & Family Programs support team. This is the most ideal option for quick support and troubleshooting for all things SF State. While we prioritize supporting new first-year (freshmen) and new transfer students, we welcome all student supporters (families, parents, etc.) and continuing students to drop-in if you need support.
SF State utilizes Zoom as the main form of video-based education and meeting spaces. All students get free access to their own SFSU Zoom Account. We highly encourage all students to set up their Zoom Account before New Student Orientation.
You will not only use Zoom for Orientation but some of your academic courses will require you to use it for class as well.
Below are some useful resources to set up your Zoom Account
Keep Learning - Student Technology Quickguide
About the Quickguide
This guide will help students prepare to work remotely and interact with their course content, classmates and instructors using remote modalities.
AS Gator Groceries: FREE box of food every week!
CalFresh: FREE grocery money each month for qualified applicants with
Emergency Meals: FREE meals on campus for students experiencing a food crisis
Nutrition Education: Cooking classes, body positivity groups, appointments with a Registered Dietitian
PATHS (Providing Assistance to Housing Solutions): Housing crisis support and solutions
Emergency Basic Needs Funds: Emergency aid for food and other basic necessities
Shower Access: Weekly shower access for students
Basic Needs Care Kits: FREE laundry kits & personal care items
University Housing for new students is an essential and important step in transitioning to any university. New Student Programs is proud to partner with the two departments - University Housing and Residential Life. You can learn more about each department below.
The University Housing department supports the living and learning environments on campus by providing the main services and processes to housing on campus. For example, University Housing facilitates the lease agreements, residential housing options, meal plans, conference services, and diving services at San Francisco State.
The Residential Life department supports the greater community development and engagement within the residents living on-campus. Residential Life supports the growth, development, and holistic academic success of students who are living on-campus.
Since the beginning of the Covid-19 Pandemic, SF State is consistently trying to help all students be set-up for success in and out of the classroom.
Here we try to provide useful and fun Zoom Kits to make the most of remote learning.
SF State Zoom Kit
San Francisco State provides all students a library of software tools to students who are fully admitted.
Software Available for Download
Adobe Creative Cloud (CC)
Anti-Virus / Anti-Malware
Microsoft Office 356
Windows for Students
Statistical Software (Minitab)
Statistical Software (SAS)
Statistical Software (SPSS)